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Specialist, Glbl Bus Chg
Job Title: Business Change Manager - 1
Please indicate whether a primary focus of the job is:
Providing technical expertise (Individual Contributor)
Position Summary: Describe below the primary purpose and function of this job
To be responsible for the delivery and implementation of client initiated and client related projects through the provision of project management and/or business analysis within project parameters and deadlines.
The role includes managing projects or phases of projects which cover part or all of the full life cycle and may include other specialist functions (e.g. Support Management, Release Management, Testing Management, Programme Office Management etc), in order to deliver required quality business solutions within agreed timescales and budget including post implementation support.
The function may include support to particular workstreams of larger programs.
ESSENTIAL FUNCTIONS - Key Roles & Responsibilities: List up to 6 key roles and responsibilities of this job. (Percentages must sum to 100%)
Lead and control change management/business analysis projects, responsibilities include but are not limited to:
- Product Launch or enhancement.
- Services - Refers to a project pertaining to one of BNYM's investment services: TA, FA, Custody, Trustee, Depobank, etc.
- Existing Business Enhancement: all those enhancements that pertain to existing clients.
- Operational Support Enhancement: related to increase of efficiency or reducing manual workarounds
- Technology Enhancement: related to those enhancements required to support Client requests and wider Technology initiatives across the group.
- Risk and Security Enhancements: developments that relate to all additional controls that minimise risk and increase security.
- Regulatory - Refers to an enhancement that is being driven by directives from country or European legal authorities.
•Manage goals, risks, issues and resources and ensure a QA process is applied through the project/service lifecycle.
•Construct basic effort-driven, resource-levelled project plans for assigned projects
•Analyse and define business requirements (and functional specifications if required) based on Client requirements and user needs translating into functional design, test planning and user documentation.
•Work closely with Project Initiators, Technology, Operations and/or the Client to ensure that effective communication takes place.
•Use standard project process / implementation methods to ensure efficiency
•Facilitate project meetings and workshops as appropriate
•Produce associated output from any project group sessions and issue to relevant parties for sign off and communication
•Escalate any issues that will impact significantly the delivery of the project to the Project Sponsor
•Ensure a regular communication flow between all relevant parties to keep up to date on progress, slippage and issues arising (Weekly report, CAIR log, project plans)
•Co-ordinate project post implementation reviews.
JOB DESCRIPTION CONTENT (continued)
Business Expertise: Describe the requirement for knowledge and expertise about how various parts of the organization work together to achieve business objectives. Explain the degree of understanding required of the industry, commercial environment and of competitor’s products and services.
•A basic understanding is required of the various functions within the Asset Servicing business and how they fit together
•Maintains a current knowledge if specific business area’s products, processes and supporting technologies.
•A proven ability to deliver within deadlines and manage client expectation
•Either previous involvement in change management/business analysis in Waterfall or Agile methodologies or experience of working within one or more of the core Asset Servicing functions – Custody/Trustee, Transfer Agency & Fund Accounting (either within BNYM or outside)
•The Business Change Manager/Business Analyst should have an awareness of the commercial environment and competitors’ products and seeks opportunities to better understand the organisation.
•Identify and manage issues, risks and change control throughout the project lifecycle
Problem Solving: Describe the nature and complexity of the problems this position encounters on a recurring basis. Include information regarding the level of innovation required, if any, and include mention of environmental factors that may add to the complexity of resolving issues.
•Innovative approach to problem solving
•Candidate will possess analytical and communication skills and be able to work independently with minimal support and under pressure while adhering to strict deadlines
•Problem solver with evidence of sound prioritization & time management skills
Nature & Area of Impact: To what degree does this job affect the business (i.e., through interactions with customers, making decisions, defining or setting strategy, etc.)? What is the breadth of the impact that this job has, either positive or negative (i.e., affects own team, department, function, business unit, geography, entire business, etc.)?
•Has some understanding of decisions made elsewhere and how they impact locally
•Demonstrates an awareness of and how own project(s) impact upon other parts of the business from both operational and strategic perspectives
•Manages Client Expectations
Interactions / Interpersonal Skills: Describe the nature and level of interactions this job has with others, both internally and externally. Explain any specific interpersonal skills necessary to successfully perform this role (i.e., negotiation skills, represents business at external events or to governmental bodies, etc. ).
•The ability to deal effectively with external clients and prospects including senior management
•Developing ability to influence relevant parties to ensure targets are met where possible
•Team player with demonstrable skills in developing effective relationships with internal teams and clients
•Ability to adapt and act quickly to drive change
MBA, PMP/Prince preferred
Minimum Experience: 5 + years
Significant experience in Investment Banking/Investment Services/Securities Operations Functions preferably with multi-national/financial service businesses (US-based).
IT experience helpful
Minimum Language Skills:
Excellent project management skills
Communication skills (verbal, written, presentation)
Global team building skills
Preferred Language Skills:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: India-Maharashtra-Pune
Job: Asset Servicing
Internal Jobcode: 70285
Organization: AS ADMIN CAO-HR08544
Requisition Number: 1715600