BNY Mellon Careers

Group Manager, Service Delivery

Pittsburgh, Pennsylvania

Job Description

Service Delivery General Management - M3 Manages a unit area in Service Delivery. Manages multiple large projects in one unit area that have a high level of impact on the operation in line with Global Service Delivery business goals. Allocates resources to align with business objectives and annual plan. Sets departmental priorities and develops a shared vision and strategy to optimize team execution and performance. Ensures work produced meets product/service standards and exceeds quality standards. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Provides feedback at the most critical times. Develops and implements new processes and policies for assigned area and ensures they are operationalized by subordinate teams. Completes intricate problem resolution. Manages a unit area in Service Delivery. Responsible for the achievement of team objectives. Typically has financial and human resources responsibility for assigned teams.  This individual will be the site manager for the Deal Lifecycle Management (DLM) group in Pittsburgh.  DLM supports the initial set-up of various systems for Corporate Trust Clients and similar maintenance requests throughout the lifecycle of the deal.  In addition, the  incumbent will oversee Corporate Trust Investment Operations (CTIO) which is responsible for reconciling CT Eagle with custody systems to ensure client custody statements are accurate.


Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 7-10 years of total work experience is preferred with at least 1-3 years in management. Service delivery experience preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70574
Job: Operations
Organization: Issuer & Loan Services CSD-HR11024
Requisition Number: 1800491