BNY Mellon Careers
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Representative, Cash Mgmt
Cash Management - S4 Provides support in the execution of check processing, as well as preparing and producing customers work. Researches differences in check processing and performs accelerated settlements and reconcilements. Researches errors thoroughly, logs information and makes appropriate updates in the system, including issuing a credit or debit to a corporate account. Independently gathers information and works with customers to determine action that require decision-making capabilities. Performs an accelerated level of settlement and reconcilement procedures. Leverages a strong understanding of the Cash Management processes and equipment. May receive guidance from more experienced staff and escalates issues following a regulated escalation process, as needed. Begins to communicate with corporate clients and stakeholders to discuss pay or no pay decisions and performs adjustments. No direct reports.May provide guidance to more junior staff. Responsible for the quality and completion of own work.
Work Hours: Monday thru Friday. 8:30 AM to 5:00 PM.
Preferences: Call Center Experience with Customer Related Issues
QualificationsHigh school/secondary school or the equivalent combination of education and experience is preferred. 3-5 years of total work experience preferred. Experience in banking operations is preferred.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70427
Organization: Global Operations-HR06382
Requisition Number: 1802454