BNY Mellon Careers
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Intermediate Rep, Lockbox Management-Evenings
Work Days and Hours:
Monday, Tuesday, Friday - 3PM to 11PM
Saturday, Sunday - 9AM to 5PM
Lockbox Management - S5 Oversees the workflow of a small work area in Lockbox Management. Guides staff and ensures processing deadlines are met. Performs day-to-day work when necessary. Oversees workflow of a small Lockbox Management team of support staff and allocates customers work to staff. Monitors work in process to maximize productivity and quality to meet deadlines and daily goals. Resolves issues that have been escalated by more junior staff. Performs day to day work, as needed. Leverages a broad understanding of all Lockbox Management areas, processes and equipment. Monitors equipment to ensure maintenance and upkeep is current to ensure maximum usage. Assists with on-the-job training and ensures all staff are fully trained. Monitors staff production and quality performance objectives and communicates performance feedback and counseling to associates supervisor/manager. Completes all reports as required accurately and timely. Serves as a work coordinator for a small team of Lockbox Management support staff. May be responsible for specific supervisory review and approval actions. Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.
Experience in remittance processing is preferred.
QualificationsHigh school/secondary school or the equivalent combination of education and experience is preferred. 5-7 years of total work experience preferred. Experience in remittance processing is preferred.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Illinois-Chicago
Internal Jobcode: 70537
Organization: Global Operations-HR06382
Requisition Number: 1802917